Reference

Indonesia Account Legal Terms

This page explains how we handle account access, data use, cookies and contact requests for Indonesia.

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bostoto Indonesia Account Legal Terms
CONTACT CHANNELS

Where To Send Legal Requests

The fastest path is the email on your account, because we can match it to your profile before we discuss a correction, a deletion request or…

Email Send requests from the address linked to your account.
Live Chat Use chat for quick access questions, then continue by email when we need a…
Web Form Use the form for deletion, correction or consent questions.
DATA CARE

How We Handle Your Records

We keep legal handling simple: collect only what we need, keep it tied to your account, and remove it when the retention period ends or the law asks…

Data Use

We store account name, contact details and payment references only for access control, record matching and dispute handling.

Cookies

Cookies remember your session, preferred language and form state.

Security Checks

When a login comes from a new device, we may ask for a one-time check through email or chat.

Retention

We keep records only as long as needed for account security, tax or dispute handling, then remove or anonymise them…

Change Requests

For corrections or deletion requests, send the request from the registered email and include the exact field you want changed.

Contact Rights

If you want to know what we hold, ask the support desk for a record check.

Questions About Legal Handling

These are the questions we hear most when you need a correction, a record check or an account change. We answer from the details you send us, then use the same contact path to confirm identity before anything moves. If access depends on local law, we say that clearly and only continue where local law permits.

We keep the details that match your account and payment trail: name, contact method, login record and the references needed for DANA, OVO, GoPay or QRIS checks. We do not ask for more unless the request requires it.

Yes. Send the request from the registered email, state the exact field you want changed and include a recent device or payment reference. We confirm ownership first, then apply the correction if the request is valid.

Cookies keep your session active, remember language choice and save form progress. If you clear them on Chrome, Safari or another browser, you may need to sign in again and repeat the missing fields.

We pause the request until we can verify the account holder. That step protects your records and helps us match the right DANA, OVO, GoPay, QRIS or bank transfer trail before anything moves.

We keep records only for security, dispute handling and legal retention periods. When that time ends, we remove or anonymise the stored data that is no longer needed for the account.

Use the email, chat or form listed here and tell us whether you want access, correction or deletion. We reply through the same channel after we verify the request and the account.

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